Contact support
If an issue persists, you can contact SMART Support for assistance.
Note
Feel free to call if your SMART product is within its hardware warranty or software subscription period. Otherwise, please refer to the SMART support site for help resolving the issue.
Contact SMART Support using one of the contact methods listed at Contact Support.
Have the following information ready when you contact SMART Support:
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The hardware or software product that’s experiencing the issue
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Hardware: Include the hardware model, serial number, and display system software version.
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Software: Include the software version number, subscription product key, operating system, and operating system version.
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A clear, short description of the issue
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Description of the user action that causes the unexpected result
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The actions you’ve already taken to troubleshoot the issue
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The name of the on-site primary technical contact supporting the SMART product
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Other details you think could be helpful, such as the number of times the issue has occurred and whether the issue has arisen in more than one place
After you gather the information, contact SMART Support.