Contact support

If an issue persists, you can use Lumio’s reporting feature to get assistance or visit the SMART website to get in contact with SMART Support.

Using Lumio’s reporting feature

In the top-right corner of the page, click > Report an issue. This opens a window where you can select an issue to report and provide details of the issue you are experiencing. If you want SMART to contact you about the issue, select the Please contact me about this issue option.

Contacting SMART Support from the website

Contact SMART Support using one of the contact methods listed at Contact Support.

Have the following information ready when you contact SMART Support:

• The hardware or software product that’s experiencing the issue

  • Hardware: Include the hardware model, serial number, and display system software version.

  • Software: Include the software version number, subscription product key, operating system, and operating system version.

• A clear, short description of the issue

• Description of the user action that causes the unexpected result

• The actions you’ve already taken to troubleshoot the issue

• The name of the on-site primary technical contact supporting the SMART product

• Other details you think could be helpful, such as the number of times the issue has occurred and whether the issue has arisen in more than one place

After you gather the information, contact SMART Support.

If a SMART Support agent asks you to run an ad-hoc session in SMART Remote Management to help with troubleshooting, you can generate a one-time-use ad-hoc token that allows a SMART Support agent to view and interact with a display. Read Running ad-hoc sessions.