Welcome to level 1 technical support training
This course shows you how to provide basic support and troubleshooting for Lumio by SMART. You’ll also learn where to find support and troubleshooting information on theSMART support site and how to properly escalate an issue to SMART Support for assistance.
Course prerequisites
Before you take this course, it’s important that you have foundational knowledge of Lumio.
Course audience
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School or district technical experts who maintain SMART products after installation
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Reseller and channel member technical experts who maintain SMART products after installation
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SMART employees who support school, district, reseller, and channel member technical experts
