How to contact SMART Support

If an issue persists, you can contact SMART Support for assistance or visit the SMART website to contact SMART Support.

Contacting SMART Support from the website

Contact SMART Support using one of the methods listed at Contact Support.

Have the following information ready when you contact SMART Support:

• The hardware or software product that’s experiencing the issue

  • Hardware: Include the hardware model and serial number. (If you’re using an interactive display with iQ, this includes the display’s serial number and the iQ appliance serial number.)

  • Software: Include the software version number and subscription product key. (If you’re using an interactive display with iQ, this includes the iQ embedded software version number.)

• A clear, short description of the issue

• Description of the user action that causes the unexpected result

• The actions you’ve already taken to troubleshoot the issue

• The name of the on-site primary technical contact supporting the SMART product

• Other details you think could be helpful, such as the number of times the issue has occurred and whether the issue has arisen in more than one place

After you gather the information, contact SMART Support.

If a SMART Support agent asks you to run an ad-hoc session in SMART Remote Management to help with troubleshooting, you can generate a one-time-use ad-hoc token that allows a SMART Support agent to view and interact with a display.

Read Running ad-hoc sessions.