Welcome to level 1 technical support training

This course shows you how to provide basic support and troubleshooting for SMART Notebook. You’ll also learn where to find support and troubleshooting on the SMART support site and how to properly escalate an issue to SMART Support for assistance

Before you take this course, it’s important that you have foundational knowledge of SMART Notebook. See Using SMART Notebook on the SMART support site.

  • School or district technical experts who maintain SMART products after installation

  • Reseller and channel member technical experts who maintain SMART products after installation

  • SMART employees who support school, district, reseller, and channel member technical experts