Welcome to level 1 technical support training
This course shows you how to provide basic support and troubleshooting for SMART Board MX (V4) and MX Pro (V4) series interactive displays. You’ll also learn where to find support and troubleshooting on the SMART support site and how to properly escalate an issue to SMART Support for assistance
Course prerequisites
Before you take this course, it’s important that you have foundational knowledge of SMART Board MX (V4) and MX Pro (V4) series interactive displays. Find this information on the SMART support site.
Course audience
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School or district technical experts who maintain SMART products after installation
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Business technical experts who maintain SMART products after installation
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Reseller and channel member technical experts who maintain SMART products after installation
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SMART employees who support school, district, reseller, and channel member technical experts
